Refund policy

Returns at Walter’s Watches

Walter’s Watches is operated by Amstdirect LLC. Contact info@walterswatches.com with your order number and the watch you wish to return.

Our 30-day return policy

You may request a change-of-mind return within 30 days after receiving your order. Under this policy, watches must be unused and in their original condition, with their original packaging and included accessories. Please provide your order number or other proof of purchase. We will provide a return shipping label and instructions identifying the correct return destination.

Please contact us before sending a parcel so that it reaches the correct location. Our company correspondence address is not a return warehouse. This process does not restrict your mandatory consumer rights.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty, or not as described, contact us with your order details and, if possible, photographs. We will arrange the appropriate remedy required by applicable law and cover necessary return costs. A sale price or expiry of our voluntary 30-day period does not remove your legal rights concerning faulty goods.

Refunds

Refunds are made to the original payment method. For returns under our 30-day policy, we process approved refunds within 10 business days after receiving and checking the return. Bank processing times may vary. These processing times do not extend any mandatory legal deadline.

Order cancellations

To request cancellation before shipment, email us with your order number as soon as possible. If the order has already shipped, the return process above applies. This does not affect any cancellation rights provided by applicable law.

Where UK or EU cancellation rights apply

You may cancel an online purchase without giving a reason by notifying us within 14 days after delivery, then return the goods within a further 14 days. A clear statement by email is sufficient; our approval is not required. You may inspect goods as you would in a shop. We may make a lawful deduction for handling beyond what is necessary to establish their nature, characteristics and functioning. The unused-product conditions of our additional 30-day policy do not replace these rights. Sale items have the same statutory rights as full-price items.

For a statutory cancellation, we refund within 14 days of your cancellation notice, but may withhold the refund until we receive the returned goods or evidence of return, whichever is earlier. If you cancel the whole order, the refund includes our least expensive standard outbound delivery option, but not extra charges for upgraded delivery.

Nothing in this policy limits mandatory consumer rights. Questions: info@walterswatches.com or +31 6 22865597.